I posted this under Forum Issues but I'm going to put it here too, just in case.

----------

I've tried uploading a WB skin now about 10 times in the last two days. I keep getting the message that my screenshot is invalid. It's a .jpg file. I've even tried uploading two different screenshots and it still won't work. I have Flash 9 and I've tried both Firefox and IE. What could be the problem? I uploaded a skin a week ago with no problems.


Comments (Page 1)
2 Pages1 2 
on May 02, 2009

Make sure you are running Flash 9, also make sure the file extension is correct. 

on May 02, 2009

Yes on both counts. Flash 9 and .jpg file.  I had Flash 10 but downgraded to 9 to try and fix this problem but still no luck. I uploaded a skin last week and nothing had changed inbetween times. So I'm baffled. I even tried renaming the screenshot, thinking maybe it was the characters in the name. But no go. I still get the same error message.

on May 02, 2009

What url are you uploading to, Imzadi?

on May 02, 2009

The one you get when you click on "submit to gallery".  Let me see.... it's https://www.wincustomize.com/upload2.aspx

I tried the old upload link that somebody posted in another thread but it didn't work either.

on May 02, 2009

Yep...you're using the right url. I wonder if you could simply email the file to one of the Mods and he/she could help you...?

on May 02, 2009

I wouldn't mind doing that. Anybody want to help out?  I would still need to know what the problem is so I could upload in the future.

on May 02, 2009

Mods can't upload files for you. But...

I had Flash 10 but downgraded to 9

...how did you get rid of 10? From what I hear you have to zap it, just uninstalling doesn't work. This may be your problem.

on May 02, 2009

From what I hear you have to zap it, just uninstalling doesn't work

Fuzzy is correct,according to Adobe,you must use their uninstaller to remove Flash 10 )   LINK

on May 02, 2009

I did use their uninstaller to uninstall it. Then downloaded the Flash 9 pack, and picked one of those to install. It's showing as Flash 9 when I check it.

on May 02, 2009

Okay. Let me be specific as to what I did.


I went to upload the skin and it kept failing. I tried it with two different screenshots and different file names and the same thing happened. So I came here on the forums and read that sometimes Flash 10 can cause problems with uploading. So I went and got the uninstaller, uninstalled Flash 10, restarted my computer, installed Flash 9, restarted the computer and am still having problems, even though it's showing Flash 9 is on my system. It still says the same thing. That the screenshot is invalid and that I have to have a screenshot to upload a skin. I can try another screenshot but I would imagine it  would be the same problem.

on May 02, 2009

WAIT! The screen shot has to be at least 1024x768 resolution. Is your screen shot that size?

on May 02, 2009

Yep. 1152 x 1665

on May 02, 2009

Actually thought I had it there for a second. Is it .jpeg format?

edit...just saw it was.

email Jafo. ask if you can send the file for examination...

on May 02, 2009

What is the file size of the screenshot...in MB?  Sometimes, if it's too high, WC won't take it.

on May 02, 2009

2.94 MB.

I just PM'ed Jafo so we'll see.

2 Pages1 2