Can't upload WB skin. Says screenshot file is invalid

Published on May 1, 2009 By Imzadi In Forum Issues

I've tried uploading a WB skin now about 10 times in the last two days. I keep getting the message that my screenshot is invalid. It's a .jpg file. I've even tried uploading two different screenshots and it still won't work. I have Flash 9. What could be the problem? I uploaded a skin a week ago with no problems.

Comments

Imzadi

on May 01, 2009

Anybody? I hear crickets.

Skinhit

on May 01, 2009

Sounds strange Imzadi...However If I were you I would edit this post and move it to "Stardock Support" instead of "forum issues" you'll get a lot further by putting it into the right category

Imzadi

on May 01, 2009

Yeah, but would this be a Stardock issue or a WinCustomize issue? I figured it was a WinCustomize issue so that's why I put it here. Guess I could post there too.

Mirsguy

on May 02, 2009

Is your jpeg too large? Maybe try reducing the file size. Who knows--it's just a suggestion.

Imzadi

on May 02, 2009

It's about the same size as I always submit.

I.R. Brainiac

on Apr 11, 2010

I'm having the same problem...its a jpeg...it is large...3 screens worth...7,Vista and XP all on 1 image...1920x3600...3.32 mb.

Wouldnt take it til I cut it into 3 pieces...but,that only works for Masterskins as far as I know.

Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:

Richer content, access to many features that are disabled for guests like commenting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!